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Responsible and Compassionate Communication (Archived)

Responsible and Compassionate Communication


IMPORTANT!! Please check the Board Approval Information below to ensure the course is approved by your professional board and will provide the CE credits you need.

Course Description

The course is designed to assist the therapist/nurse in communicating with the client/patient, and in assessing how the patient/client’s language (or nurse/therapist’s language) is creating obstacles to successful relationships, and the ability to meet healthcare needs. It demonstrates how to teach new patterns in expression that foster empowerment, cooperation and mutual respect. This understanding not only enhances our abilities as healthcare professionals to connect with our patients and clients, it also can be taught to our clients and patients to help them improve their quality of relationships and the quality of their lives. It is based largely upon work done by Dr. Marshall Rosenberg, presented as Nonviolent Communication (, and others who have elaborated upon Dr. Rosenberg’s approaches. It shows us all how to identify, clarify and understand how aspects of verbal communication change relationships, which then enhances our abilities to meet needs.

Purpose and Objectives

  • Objective No. 1: Associate the emotional connections between met and unmet needs.
  • Objective No. 2: Separate expression of needs from expression of strategies to meet needs.
  • Objective No. 3: Recognize strategies that foster connection and empathy, and strategies that foster disconnection.
  • Objective No. 4: Differentiate between an observation versus an evaluation or judgment.
  • Objective No. 5: Learn to determine when a stated evaluation is being presented as a description of an emotion.
  • Objective No. 6: Identify ways to make a request that will foster connection and collaboration.
  • Objective No. 7: Apply the principles of collaborative communication to situations involving difficult behaviors or relationships.

About the Author

Linda S. Greenfield, RN, PhD

Linda is the educational administrator, author and instructor for Consultants for the Future. She is a graduate from Iowa State University and Columbia Pacific University and was listed in Who's Who in American Colleges and Universities as a doctorial student. She has taught hundreds of seminars and authored home study courses for over thirty five years in healthcare continuing education.

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Her clinical experiences include acute and long term care, including experience as a flight nurse in the US Air Force and as an educator in a college based nursing program. Linda has a passion for life-long learning and is always on the breaking edge of the latest information in health and healing, integrating both conventional and alternative approaches. She has a knack for breaking down complex topics into easy to understand concepts with practical applications for everyday needs. Linda has been honored as a keynote speaker at several conferences and conventions, including the Spring 2005 conference of the Iowa Department of Health where she spoke about energy healing.

About the Author

Katrina Vaillancourt

Katrina Vaillancourt has over a decade of education in the field of communication with a focus on improving family relations, love and intimacy, and working with children.

Among the many modalities she has studied and taught, her work with Nonviolent Communication, Landmark Education, and The Virtues Project inspired her creation of the Love Smart Cards™, an educational card game to train the full spectrum of emotional literacy, including emotional intelligence, emotional fitness, and emotional alchemy (as defined in Executive EQ by Dr. Robert Cooper and Ayman Sawaf).

She currently resides in San Francisco, California. More information can be found at

Board Approval Information

Responsible and Compassionate Communication

Consultants for the Future has been approved by the Florida Boards of Nursing, Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling, Provider No. 50-435; the Iowa Board of Nursing, Provider No. 61, the Iowa Behavioral Science Examiners for Mental Health Counselors and Marital & Family Therapists, Sponsor No. 1-05, the Iowa Social Work Examiners, Sponsor No. 334; the District of Columbia Board of Nursing, Provider No. 50-435; the Georgia Board of Nursing, Provider No. 50-435; and the California Board of Nursing, Provider No. 04422. The Course meets the requirements of the Minnesota, Ohio, Nevada, and Kentucky Boards of Nursing, and other states by reciprocity.

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